Lead Management
Lead Management Software for Plumbers
Stop losing jobs to the plumber who called back first. Plumb Ace captures every plumbing lead — call, text, website form, or referral — in one mobile inbox, so you can respond in seconds and convert more leads into paid work.
- Free plan available
- No contracts
- Built only for plumbers
Plumbing is a speed-to-lead game
When a homeowner's water heater fails or a pipe bursts, they're not shopping around — they're calling the next plumber on the list. Studies of home-service buyers show the contractor who responds first wins the job up to 78% of the time, and most homeowners stop calling after the second or third plumber picks up the phone.
That's why Plumb Ace was built for plumbers who run lean. You don't have a full-time office manager fielding calls.
You have a phone in your truck, a job in front of you, and a steady drip of new leads you can't afford to drop. Our lead management software turns every missed call into a tracked opportunity and every new request into a quoted job — fast.
Every plumbing lead, in one mobile inbox
Phone calls, text messages, website requests, Google form fills, and referrals from past customers all land in the same place — your phone.
Inbound calls
Missed-call alerts with caller ID, voicemail transcripts, and a one-tap callback. Nothing slips because you were under a sink.
Texts & SMS
Two-way texting from your business number. Reply with a quote, schedule, or directions without juggling personal threads.
Website & form leads
Embed a quote form on your site or Google profile. Submissions create a lead instantly with name, address, and job details.
Repeat customers
Old clients come back. Plumb Ace flags returning numbers so you can greet them by name and skip the intake.
Manual leads
Got a referral at the supply house? Add a lead in 10 seconds — no forms, just a name and a phone number.
No lead left behind
Every new lead gets a status. Anything untouched for 24 hours bubbles to the top so it never gets buried.
A simple lead pipeline built for plumbers
No 14-stage enterprise CRM. Just the four statuses every plumbing shop actually uses.
- 1
New
Lead just landed. Caller ID, source, and job description are already attached. Tap to call back or text in one motion.
- 2
Contacted
You reached the homeowner. Log the call, note the issue, and book a site visit — or send a quote on the spot.
- 3
Quoted
Estimate sent by text or email. Customer can approve from their phone. Plumb Ace nudges them automatically if they don't.
- 4
Won
Approval triggers a scheduled job, an invoice draft, and a customer record — without retyping a single name or address.
Quote faster. Win more work.
Most plumbers lose jobs not on price — but on wait time. The homeowner sat with a leaking shutoff for three days, no quote in hand, so they called the next number.
Plumb Ace closes that gap.
From the lead card, one tap pre-fills an estimate with the customer's name, address, and the job description they already typed into the website form. Add line items from your plumbing templates — water heater install, drain clearing, repipe — and send it by text before you leave the driveway.
Customers tap to approve right from their phone.
When they approve, the lead flips to "Won," a job is scheduled, and an invoice draft is waiting for the moment you finish the work. No double entry.
No paper estimates getting lost in the truck.
What you get
- One mobile inbox for calls, texts, and web leads
- Status pipeline: new → contacted → quoted → won
- Auto-create a job and estimate in one tap
- Missed-call alerts with voicemail transcripts
- Two-way SMS from your business number
- Embeddable web lead form for your site & Google profile
- Follow-up reminders on every untouched lead
- Lead source tracking — see which channels actually pay
- Full customer history attached to every lead
Automatic follow-ups — because most quotes need a nudge
Plumbers leave thousands of dollars on the table every month because nobody follows up on outstanding quotes. Plumb Ace nudges for you.
Quoted leads that go cold trigger an automatic text at 48 hours and a second one at 5 days — written in plain, friendly language that sounds like you, not a robot.
Customers reply right in the same SMS thread, and the conversation stays attached to the lead so nothing gets lost between you and your apprentice.
See which marketing actually pays
Conversion rate
Track win rate by lead source so you know whether Google, Angi, or your yard signs are pulling weight.
Response time
See your average time-to-first-response. The shops that get this under 5 minutes book the most jobs — by far.
Pipeline value
Live dollar value of every lead in quoted status, so you know what's about to land in the bank account.
Built only for plumbers — not generic field service
Every form field, lead source, and template inside Plumb Ace is written for plumbing work. Lead intake asks the right questions — fixture, urgency, residential vs. commercial, water-off status — so the homeowner gives you what you actually need before you dial back.
No HVAC clutter. No general-contractor jargon.
No 90-day onboarding. Sign up free, capture your first lead in under five minutes, and only pay when you're ready for the Pro or Elite features.
Frequently asked questions
Is Plumb Ace lead management free?
Yes. The Free plan includes lead capture, the four-stage pipeline, and customer records for one user. Upgrade to Pro for unlimited two-way SMS, business phone, and follow-up automation.
Will it work with my existing phone number?
You can keep your current cell or business number for calls and add a Plumb Ace business number for SMS and call tracking. Most plumbers run both side by side.
Do I need a website to capture web leads?
No. Plumb Ace gives you a hosted lead form you can drop into a Google Business profile, Facebook page, or yard-sign QR code. If you do have a site, embed it in one line of code.
How is this different from a generic CRM?
Generic CRMs are built for SaaS sales teams running 90-day deal cycles. Plumb Ace is built for plumbers running 2-hour deal cycles — pipeline, templates, and timing all match how plumbing work actually books.
Can my apprentice or office manager log in too?
Yes. Pro includes 2 users and Elite includes 5. Everyone sees the same shared lead inbox in real time.
Stop losing leads to the next plumber on the list
Start free. Capture your first lead today. Upgrade when you're ready.