Privacy Policy
Effective date: January 1, 2026
1. Introduction
Plumb Ace ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services"). By using Plumb Ace, you agree to the practices described in this policy.
2. Information We Collect
Account Information: When you register, we collect your name, email address, phone number, business name, and billing information.
Business Data: We store the estimates, invoices, client records, leads, job details, messages, and other business information you create or upload to the Services. This data is owned by you.
Usage Data: We collect information about how you interact with the Services, including log data, device information, IP address, browser type, and pages visited.
Payment Information: Payment processing is handled by Stripe. We do not store full credit card numbers on our servers. We retain billing history, subscription status, and transaction records.
Communications: If you contact our support team, we keep a record of that correspondence to help resolve issues and improve our service.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Services
- Process transactions and send billing notifications
- Respond to support requests and communicate service updates
- Monitor usage patterns to enhance user experience
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
We do not sell your personal information or your customers' data to third parties for marketing purposes.
4. Data Sharing & Third Parties
We share data only in the following limited circumstances:
- Service Providers: We use trusted vendors (e.g., Stripe for payments, Supabase for database hosting, cloud infrastructure providers) who process data on our behalf under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, regulation, or valid legal process.
- Business Transfers: If Plumb Ace is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
5. Data Security
We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, regular security audits, and access controls. Our infrastructure providers maintain SOC 2 Type II certification. While we take reasonable precautions, no internet-based service can guarantee 100% security.
6. Data Retention & Deletion
We retain your account and business data for as long as your account is active. If you cancel your subscription, we retain your data for 30 days to allow for account recovery, after which it is permanently deleted. You may request immediate deletion of your data at any time by contacting us at hello@plumbace.com.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Portability: Export your business data in a structured format.
- Objection: Object to certain types of processing.
To exercise any of these rights, email us at hello@plumbace.com.
8. Cookies & Tracking
We use cookies and similar technologies to authenticate users, remember preferences, and analyze usage. You can control cookie settings through your browser. We do not use third-party advertising cookies.
9. Children's Privacy
Plumb Ace is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Services. Your continued use of Plumb Ace after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at hello@plumbace.com.