Review Requests
Review Management Software for Plumbers
Turn every paid invoice into a 5-star Google review. Plumb Ace auto-texts your customer the moment they pay, sends them straight to your review page, and tracks every star you earn.
No copy-paste links. No "remember to ask." No Birdeye or Podium subscription costing $300 a month.
- Auto-text after every paid invoice
- One-tap link to Google or Yelp
- Customize your message and timing
- Track who reviewed which job
Reviews are how plumbers get the next call
When a homeowner's water heater fails at 7am, they don't pull out the Yellow Pages — they Google "plumber near me" and call the shop with the most 5-star reviews. Stars on the map are the difference between a packed schedule and a dead phone.
The catch: customers will happily leave a great review if you ask at the right moment, but almost nobody does it on their own. The right moment is the second they pay — while the relief of a fixed problem is still fresh.
Plumb Ace asks for you. Automatically. Every time. So your review count grows whether you remember to ask or not.
Built to grow a plumbing reputation on autopilot
Generic review tools spam every contact in your phone. Plumb Ace is wired into your jobs, invoices, and payments — so the right customer gets the right ask at the right time.
Auto-text on payment
The moment an invoice clears, Plumb Ace fires a friendly text asking for a review — no app to open, no checkbox to remember.
One-tap Google & Yelp links
Customers tap straight to your Google Business Profile or Yelp page. No searching, no scrolling, no friction between happy customer and 5 stars.
Custom message templates
Write your own ask in your own voice. Include the tech's name, the job type, or a thank-you — saved once and reused on every send.
Smart timing & reminders
Send right after payment, or wait a few hours so it feels personal. If they don't review in 3 days, Plumb Ace sends one gentle follow-up.
Review tracking dashboard
See exactly which jobs, techs, and customers turn into reviews. Spot the work that drives 5 stars — and the work that doesn't.
Send only to happy customers
Filter out cancelled jobs, disputed invoices, or unhappy customers automatically. Only the good experiences get asked.
Paid invoice to 5-star review — in under a minute
Set it up once, then never think about asking for a review again.
- 1
Paste your Google and Yelp links once
Drop your Google Business Profile and Yelp review URLs into settings. Plumb Ace shortens them and embeds them in every request.
- 2
Customer pays the invoice
Whether they pay by card, ACH, or in person, the second the invoice marks Paid the review workflow kicks off.
- 3
We auto-text the ask
A friendly, branded text goes to the customer's phone with your business name and a one-tap link to leave a review.
- 4
Stars roll in
Reviews land on your Google or Yelp page. Plumb Ace logs each one against the job and customer so you can see what's working.
Everything you need to outrank the competition on Google
Most plumbers in your market have 12 reviews from 2019. The one who shows up first on the map has 300+ and a steady stream of new ones every month. Plumb Ace is how you become that shop.
Every feature below is built into the same app you already use for estimates, invoices, and payments — no extra logins, no extra subscriptions.
What you get
- Automatic SMS review requests on every paid invoice
- Email review requests for customers without a phone
- One-tap links to Google Business Profile and Yelp
- Editable message templates with merge fields
- Smart delay timing (immediate, 1 hour, 1 day)
- Auto follow-up if the customer hasn't reviewed
- Filter out cancelled or unhappy jobs automatically
- Per-tech and per-job review attribution
- Review tracking dashboard with conversion rate
- Send a manual review request from any past job
- Unsubscribe handling built in
- Free plan — no Birdeye or Podium subscription required
More reviews means more jobs — Google says so
Google's local ranking algorithm openly weighs review count, review rating, and review recency. The plumber with the most recent 5-star reviews wins the top spot on the map pack — and that top spot grabs roughly 40% of all clicks.
Reviews aren't vanity. They're the cheapest, highest-converting marketing channel a plumbing business has. Plumb Ace is built to turn every paid job into another star on the map.
Rank higher on the map
Fresh reviews push you up Google's local 3-pack — where the calls actually come from. Volume + recency wins.
Convert more clicks
A 4.8-star plumber with 200 reviews beats a 4.9-star plumber with 12 — every time. Volume is trust.
Beat the big competitors
Solo plumbers using Plumb Ace regularly outrank 20-truck shops on Google — because they ask every customer, every time.
Customers actually leave reviews — because it's a text, not a chore
Email review requests get a 1–2% response rate. A text message sent within an hour of the work being finished gets 20% or higher. Plumb Ace is built around the text — because that's where the reviews come from.
The customer taps your link from the lock screen, lands on Google or Yelp already signed in, and writes a quick review. From paid invoice to published 5-star review — usually under two minutes.
SMS-first, always
Texts get 95%+ open rates. Email backup for customers without a phone number on file. No app, no login, no friction.
Gentle reminders
If a customer hasn't reviewed in a few days, Plumb Ace sends one polite nudge. No spam, no over-asking, no annoyed customers.
Unsubscribe built in
Customers can opt out with a single reply. Plumb Ace honors it across every channel and every future job — no compliance headaches.
Stop paying $300/month for a reputation tool
Birdeye starts at $299 per month. Podium is $289+. NiceJob is $75. None of them are connected to your invoices, your jobs, or your customer records — you have to wire them up yourself.
Plumb Ace includes review management on every plan, starting free. Pro is $19/month. Elite is $79/month. No setup fees, no per-message charges, no annual contracts.
Free forever plan
Send review requests on the free plan. No Birdeye, Podium, or NiceJob subscription required to grow your Google reviews.
No per-message fees
Unlimited review requests on every paid plan. Send to every customer, every job — no usage caps or surprise overages.
Built into the workflow
Review requests fire from invoices and jobs you already manage in Plumb Ace — not a separate app you have to context-switch into.
Turn every paid job into another 5-star review
Plumb Ace asks for the review so you don't have to. Set it up in two minutes and watch your Google profile climb the map.
No credit card required. Cancel anytime with one click.